FAQs & Help

What payment methods do you accept?

We accept PayPal and all major credit/debit cards

What is your ordering process?

Ordering process is simply 4 quick steps:

  1. Select your favorite items and add them to cart
  2. Enter your billing and shipping information
  3. Select shipping method
  4. Checkout

What should I do if I made a mistake on my order?

Immediately contact us via email and our team will gladly resolve all of your concerns! Email: thehomecozy@gmail.com

How do I change my order?

Email us at thehomecozy@gmail.com and let us know what you want to change. Please note that changes can be made only within 24 hours after the payment.

Can I cancel my order?

We can only process cancellations for items that have not gone into production which is 24 hours after your payment. Please email us at thehomecozy@gmail.com with your order details we will cancel your order and provide a full refund. We cannot cancel orders once the production process has begun.

Shipping options and costs:

Delivery Time: When placing your order, we consider these factors when calculating the Estimated Delivery Date:

Time total to receive the item = processing time + shipping time

  • Processing time: The amount of time it takes for us to process the items after your payment is authorized and verified. This typically takes 3- 6 business days.
  • Shipping: The amount of time it takes your order to leave our warehouse and arrive at the local delivery carrier. Delivery time will depend on what shipping option you choose with your item.

Standard Shipping: ( Delivery within 7 – 10 business days )

Processing time takes 3 to 6 business days + shipping takes 7 to 10 business days

*Please note that these are estimated delivery times only.

Please ensure all delivery information is correct. If there is incorrect or missing information, we may be required to contact you for the update on the delivery information, which can cause delays in delivering your order. Delays may also occur as a result of customs clearance.

Please fill in your address in all details, otherwise, the package we mail to you will be returned to us.

Due to the Coronavirus COVID-19 outbreak, the shipment may take longer.

Can I deliver my items to multiple addresses?

We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

Do you alert us once our order ships?

Yes! An email will be sent to you with the tracking information once it ships out to you!

When will I get tracking number?

A tracking number will take 3-6 business days to be generated then an email with tracking details will be sent to you the moment your product is shipped out. If you don’t receive the tracking info via your email after 6 business days, please email us to get updated at thehomecozy@gmail.com

Due to the Coronavirus COVID-19 outbreak, the shipment may take longer.

Why has the tracking status not been updated?

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 7-10 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.

However, if your tracking status has not been updated for over 10 days, please contact us at thehomecozy@gmail.com. We will provide you further assistance.

Due to the Coronavirus COVID-19 outbreak, the shipment may take longer.

Have not received my order yet, now what?

First, check tracking info and see if it was delivered. If it says delivered but never received please allow a few more days. Sometimes products are delivered late because of scanning delivery by mistake.

Then email us (thehomecozy@gmail.com) regarding the where is your item with your order number! We will check and update your order status.

What’s the status of my order?

Following a successful order, you will receive a confirmation email. You will also receive an update email when your order has been shipped with your tracking information. If you did not receive shipping confirmation email, please check your spam folder or promotions tab in case it was redirected there.

Please allow 7-10 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your package yet. When the package is scanned into their system, tracking events will populate on the tracking page.

What if my order is defective, wrong size, or incorrect product?

Send us an email at thehomecozy@gmail.com with attaching photo(s) and we will send out a replacement within proper timeline.

What is your return and refund policy?

Please see our Return Policy. We are committed to provide you with the best products, and are happy to replace your order for any of the following reasons:

The product is faulty. The print quality is poor. The product you received is different from the product showing on our site.

Please email us at thehomecozy@gmail.com with photos of the item you have received and details that you are not happy with the item. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will process a replacement or refund.

What should I do in case of late or missing refunds?

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

 If you’ve done all of this and you still have not received your refund yet, please contact us at thehomecozy@gmail.com